Terms & Conditions

1. Introduction

These Terms & Conditions govern your use of the Thorp Perrow website (“the Website”) and any purchases or bookings made through it.

By accessing or using this Website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Website.

2. About Us

This Website is operated by:

Thorp Perrow Arboretum
Bedale
North Yorkshire
DL8 2PS

Website:
www.thorpperrow.com

Email:
enquiries@thorpperrow.com

Telephone:
01677 425323

3. Website Use

You agree to:

• use the Website lawfully
• provide accurate information when making bookings
• not interfere with Website security
• not attempt unauthorised access
• not upload malicious software
• not use the Website for fraudulent purposes.

We may suspend or restrict access where misuse occurs.

4. Intellectual Property

Unless otherwise stated, all content on this Website including:

• photographs
• logos
• branding
• artwork
• text
• graphics
• videos
• downloadable content

is owned by or licensed to Thorp Perrow.

You may:

• browse the Website
• print pages for personal use

You may not:

• copy
• reproduce
• publish
• distribute
• modify
• commercially exploit

any content without written permission.

5. Website Availability

We aim to keep the Website available at all times but cannot guarantee uninterrupted access.

We reserve the right to:

• update the Website
• suspend services
• carry out maintenance
• modify content without notice.

6. Accuracy of Information

We make every effort to ensure information is accurate.

However:

• opening times may change
• events may change
• prices may change
• activities may be cancelled
• facilities may be unavailable.

Information is subject to change without notice.

7. Online Bookings

Online bookings are managed through our authorised booking platform, BookingHound.

Bookings may include:

• admission tickets
• events
• workshops
• educational visits
• memberships
• gift vouchers.

Booking confirmations will normally be sent by email.

Please check all details before completing your purchase.

8. Payments

Payments are processed securely through our payment providers.

Prices shown include VAT where applicable.

Full payment is normally required at the time of booking.

We reserve the right to refuse or cancel orders where:

• payment is declined
• pricing errors occur
• fraudulent activity is suspected.

9. Tickets

Tickets:

• are valid only for the date booked unless otherwise stated
• are non-transferable
• are non-refundable except where required by law or where expressly stated otherwise
• should be retained during your visit
• may be presented electronically or in printed form.

Admission may be refused where tickets:

• have been altered
• have already been used
• were obtained fraudulently.

10. Events

Some events have limited capacity.

We reserve the right to:

• alter programmes
• change speakers
• substitute activities
• change locations
• cancel events where necessary.

Where we cancel an event, customers will normally be offered either:

• a transfer, or
• a refund.

11. Cancellations and Refunds

Your statutory consumer rights are not affected.

Admission Tickets

Unless otherwise stated, admission tickets are generally non-refundable once purchased.

Where possible, we may offer to transfer bookings at our discretion.

Events

Cancellation terms may differ for individual events.

These will be displayed during booking.

Cancellation by Thorp Perrow

If we cancel an event or are unable to provide the booked service, we will normally offer:

• an alternative booking
• a credit
• or a refund.

12. Memberships

Membership benefits commence once payment has been received.

Memberships:

• are non-transferable
• remain the property of Thorp Perrow
• may be withdrawn where misuse occurs.

Membership benefits may change from time to time.

Renewals are subject to current pricing.

13. Gift Vouchers

Gift vouchers:

• may only be redeemed in accordance with their terms
• cannot normally be exchanged for cash
• are non-refundable unless required by law
• should be treated like cash.

Lost or stolen vouchers may not be replaceable.

Expiry dates (where applicable) will be shown when purchased.

14. Visitor Conduct

Visitors are expected to:

• behave respectfully
• supervise children
• follow staff instructions
• respect wildlife and plants
• avoid causing damage.

We reserve the right to refuse admission or require visitors to leave where behaviour is unacceptable.

15. Dogs

Dogs are welcome at Thorp Perrow Arboretum but must be kept on a short lead at all times.

For the comfort and safety of all visitors and animals, dogs are not permitted in:

• the Bird of Prey and Mammal Centre
• the Tearoom (except in the outdoor seating areas, where dogs are welcome)
• the children’s playground

Owners are responsible for ensuring their dogs are kept under control at all times and for cleaning up after them.

Assistance dogs are welcome in accordance with applicable legislation.

16. Liability

Nothing in these Terms excludes liability for:

• death or personal injury caused by negligence
• fraud
• any liability which cannot legally be excluded.

To the fullest extent permitted by law, we are not liable for:

• indirect losses
• loss of enjoyment
• travel expenses arising from cancelled events
• Website interruptions
• third-party failures.

Visitors remain responsible for their own belongings.

17. Force Majeure

We shall not be liable where events outside our reasonable control prevent us from providing services, including:

• severe weather
• flooding
• fire
• industrial disputes
• pandemics
• government restrictions
• power failures.

18. Third-Party Websites

Our Website may link to external websites.

We are not responsible for their content or privacy practices.

19. Privacy

Your use of this Website is also governed by our Privacy Policy.

20. Cookies

Our Website uses cookies.

Details are available in our Cookie Banner.

21. Changes to these Terms

We reserve the right to amend these Terms from time to time.

The latest version will always appear on our Website.

22. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

23. Contact Us

For questions regarding these Terms & Conditions, please contact:

Thorp Perrow Arboretum
Bedale
North Yorkshire
DL8 2PS

Email: enquiries@thorpperrow.com
Telephone: 01677 425323