Privacy Policy

1. Introduction

Thorp Perrow (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you:

• visit our website (www.thorpperrow.com)
• purchase admission tickets
• book events or experiences
• purchase or renew memberships
• purchase gift vouchers
• make enquiries
• subscribe to our newsletters
• visit Thorp Perrow Arboretum.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Data Controller

Thorp Perrow Arboretum

Website:
www.thorpperrow.com

Email:
enquiries@thorpperrow.com

Telephone:
01677 425323

Postal Address:
Thorp Perrow Arboretum
Bedale
North Yorkshire
DL8 2PS

3. Personal Information We Collect

Depending on how you interact with us, we may collect:

Contact information

• Name
• Postal address
• Email address
• Telephone number

Booking information

When booking through our website using BookingHound, we may collect:

• attendee names
• booking details
• event selections
• ticket information
• booking history
• membership details
• gift voucher purchases
• special requirements you choose to provide

Payment information

Payments are processed securely by our payment service providers.

We do not store your full payment card details.

Membership Information

Where applicable:

• membership type
• membership number
• renewal dates
• usage history

Communications

If you contact us we may keep:

• emails
• enquiry details
• correspondence
• customer service records

Website Information

When you visit our website we may automatically collect:

• IP address
• browser type
• operating system
• pages visited
• date and time of visit
• referring website

This information is generally collected using cookies and analytics technologies.

4. How We Collect Information

We collect information when you:

• purchase tickets
• book events
• buy memberships
• purchase gift vouchers
• complete online forms
• subscribe to newsletters
• contact us
• visit our website
• interact with our social media pages.

5. BookingHound

Our online booking system is provided by BookingHound.

BookingHound processes personal information on our behalf to manage:

• admission bookings
• event bookings
• memberships
• gift voucher purchases
• customer booking records
• booking confirmations
• payment processing
• attendance management

BookingHound acts as our data processor and processes your information in accordance with our instructions and applicable data protection legislation.

For further information about how BookingHound processes data, please refer to their own Privacy Policy.

6. How We Use Your Information

We use your information to:

• fulfil ticket bookings
• manage event reservations
• administer memberships
• process gift voucher purchases
• process payments
• provide customer support
• send booking confirmations
• send membership information
• respond to enquiries
• improve our services
• manage security
• comply with legal obligations.

Where you have given consent, we may also send marketing communications.

7. Legal Basis for Processing

We rely on the following lawful bases:

Contract

To fulfil your bookings, memberships and purchases.

Legal Obligation

To comply with tax, accounting and other legal requirements.

Legitimate Interests

To:

• improve our services
• manage customer relationships
• prevent fraud
• maintain website security
• administer bookings efficiently

We balance these interests against your rights.

Consent

Where required, including:

• marketing emails
• certain cookies.

You may withdraw consent at any time.

8. Marketing

If you opt in, we may send information about:

• upcoming events
• seasonal activities
• special offers
• membership news
• promotions
• educational activities

You can unsubscribe at any time using the link in our emails or by contacting us.

9. Cookies

Our website uses cookies to:

• ensure the website functions correctly
• analyse visitor behaviour
• improve user experience
• remember preferences

Where required, we obtain your consent before placing non-essential cookies.

You can manage cookie preferences through your browser or our cookie banner.

10. Sharing Your Information

We only share your personal data where necessary.

This may include:

• BookingHound
• payment service providers
• website hosting providers
• IT support providers
• email marketing providers
• professional advisers
• regulators or law enforcement where legally required.

We never sell your personal information.

11. International Transfers

Where any of our service providers process data outside the United Kingdom, we ensure appropriate safeguards are in place, including approved contractual clauses where required.

12. How Long We Keep Information

We retain personal information only as long as necessary.

Typical retention periods include:

• booking records – up to 7 years
• financial records – 6 years plus current financial year (or longer where legally required)
• membership records – while membership remains active and for an appropriate period afterwards
• enquiry records – typically up to 3 years
• marketing records – until consent is withdrawn or records become inactive.

13. Security

We use appropriate technical and organisational measures to protect your information against:

• unauthorised access
• accidental loss
• misuse
• disclosure
• alteration
• destruction.

While no internet transmission can ever be completely secure, we work to protect your information using recognised security practices.

14. Your Rights

Under UK GDPR you have the right to:

• access your personal information
• request correction of inaccurate data
• request erasure in certain circumstances
• restrict processing
• object to processing
• data portability where applicable
• withdraw consent where processing is based on consent
• complain to the Information Commissioner’s Office (ICO).

15. Making a Complaint

If you have concerns about how we use your information, please contact us first.

You also have the right to complain to the Information Commissioner’s Office.

The ICO can be contacted via:
https://ico.org.uk/

16. Children’s Privacy

Some of our events are designed for families and children.

Parents or guardians should make bookings on behalf of children under 16.

We only collect children’s personal information where necessary to provide booked services or where supplied by a parent or guardian.

17. Links to Other Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of other organisations and encourage you to read their privacy policies.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website with the effective date shown at the top.

19. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Thorp Perrow Arboretum

Email:
enquiries@thorpperrow.com

Telephone:
01677 425323

Address:
Thorp Perrow Arboretum
Bedale
North Yorkshire
DL8 2PS